We live on our mobile devices these days, but traditional phone systems still seem to only be able to do simple call transfers to send calls to your mobile - slow & expensive.
The 3CX Mobile app links your mobile directly to your 3CX system and gives you access to everything you can do with your desk phone and much more.
Key features include:
Every 3CX system comes with a full suite of web and software applications. The 3CX web client is one of the most powerful features of the system - this type of connectivity for phone system has been inherently expensive in the past, now anyone can benefit from true connectivity between their computers and phone system.
Your web client is linked with your desktop phone, 3CX mobile app or 3CX desktop client - choose which device the web client should control.
Users get a full "presence" screen in the web client, see if users are busy, away, on the phone or in a meeting. You can click on any user and your chosen device will immediately call that user.
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With a 3CX PRO license you have a fully fledged contact center suite. Traditional call center suits for hardware-based phone systems have always been massively expensive, meaning if you haven't got a 200 seat call center, they simply aren't an option.The 3CX contact center suite can be rolled out in a call center with either 5 or 500 seats giving simple, intuitive management of all inbound and outbound calls.
Key features of the platform include:
3CX Contact center suite also gives full call recording capabilities allowing companies to maintain quality and compliance where required. Call recordings are stored securely on the 3CX server, and are fully searchable based on caller ID, date, time or the agent who took the call.
Fully unify your contact center by integrating your existing CRM, ERP and accounting systems. This will give an extremely streamlined workflow for agents and managers. We can link with top software systems like Office 365, Microsoft Dynamics, Salesforce and Zendesk. Call records are automatically linked to customer accounts and agents can launch calls straight out of the CRM system - this insures all interactions between your company and valuable customers are easily logged.Ask for an on-site demo
While the core 3CX platform is loaded with features, some customers may need a little bit more fine tuning. To achieve this, we've partnered with VoIPTools.
VoIPTools have developed their own set of features that plug-in to 3CX and can provide additional features such as:
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